ezcash বিডি বিডিPrivacy Policy — Your Information Is Completely Safe With Us

ezcash বিডি বিডিis a trusted online gaming and Sports Betting platform in Bangladesh. We place the utmost importance on our members' privacy. This Privacy Policy explains what information ezcash বিডি বিডিcollects, why it collects it, how it is used, and how your data is kept secure.

We believe every member has the right to know what happens with their data. That's why this policy is written in plain, clear language so any user in Bangladesh can easily understand it.

01 What Information We Collect

ezcash বিডি বিডিonly collects information that is necessary. We never gather excessive or irrelevant data. Below is a detailed breakdown of what we collect:

Data Type	Example	When It's Collected
Identity Information	Name, date of birth, national ID	At the Time of Registration
Contact Information	Mobile number, email, address	During Registration & KYC Verification
Financial Information	Mobile Pay/Nagad number, transaction history	Deposit & Withdrawal Processing Times
Device & Browser Information	IP address, browser type, OS	While using the platform
Gaming Activity Data	Game history, betting records, wins and losses	While Playing Games
Cookies & Tracking Data	Session cookies, preference data	While browsing the website

02 Purpose of Data Use

ezcash বিডি বিডিuses your information for the following purposes. Each purpose is supported by a specific legal basis:

• Account Management: For registration, login, identity verification, and secure account maintenance.
• Payment Processing: For processing deposits, handling withdrawals, and verifying transactions.
• Service Improvement: For improving the gaming experience, adding new features, and resolving bugs.
• Fraud Prevention: To detect suspicious activity and ensure the security of the platform.
• Legal Obligations: To meet regulatory requirements and comply with Anti-Money Laundering (AML) rules.
• Customer Support: To resolve your issues and handle any complaints.
• Promotional Communications: For sending bonus offers, new game updates, and similar communications (with your consent).
• Responsible Gaming: To identify problem gambling risks and provide timely support.

03 Data Sharing

ezcash বিডি বিডিnever sells your data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Providers: Information required to process transactions through payment gateways such as Mobile Pay, Nagad, Rocket, and others.
• Game Providers: To ensure game functionality with Live Casino or Sports Betting partners.
• KYC Verification Services: Only the information required for verification is shared with identity verification providers.
• Law Enforcement: When required by a court order or lawful government directive.
• Audit & Compliance: During audits conducted by licensing authorities or regulatory bodies.

All third parties listed above are bound by strict confidentiality agreements with ezcash বিডি. They are not permitted to use your information for their own purposes.

04 Cookie Policy

The ezcash বিডি বিডিwebsite uses several types of cookies — small text files stored in your browser that help improve your experience on the site.

Types of Cookies:

• Essential Cookies: These cookies are essential for protecting your login session and ensuring security. They cannot be disabled.
• Functional Cookies: For remembering your language preferences, game settings, and similar choices. You can disable these.
• Analytics Cookies: Helps us understand which pages users are visiting and how many. These can be disabled.
• Preference Cookies: Used to remember your gaming preferences and habits.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some ezcash বিডি বিডিservices to not function properly.

05 Data Retention Period

ezcash বিডি বিডিretains your data only for as long as necessary — no longer. Generally:

• All data is retained for as long as your account remains active.
• After account closure, financial records are retained for up to 5 years in accordance with legal obligations.
• KYC verification documents are retained for up to 5 years.
• Gaming logs and transaction history are retained for up to 3 years.
• Cookie and session data is typically cleared within 30 days.

After the designated retention period, data is automatically deleted or anonymized.

06 Third-Party Services

ezcash বিডি বিডিuses certain third-party services that enhance our platform. These services operate under their own privacy policies.

• Live Game Providers: For live dealer games, we work with international game providers, and limited data may be shared with them accordingly.
• Payment Gateway: Payment systems such as Mobile Pay, Nagad, Rocket, and others operate under their own security standards.
• Web Analytics: Analytics tools are used to measure website performance. This data is collected in anonymized form.

ezcash বিডি বিডিis not responsible for the privacy practices of third-party services, but we only work with trusted and verified partners.

07 Protection of Minors

ezcash বিডি বিডিis an 18+ platform. We do not collect information from or provide services to minors under any circumstances.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Any data found to have been collected from a minor will be deleted immediately.
• Parents or guardians with concerns about a child's account are welcome to reach out to our support team.

08 Data Security Measures

ezcash বিডি বিডিuses the latest technology to protect your data. Our security measures include:

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Robust firewalls to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by international security experts.
• Data Backup: All data is backed up across multiple secure locations.
• Access Controls: Only authorized personnel have access to specific data.

In the event of a data security breach, ezcash বিডি বিডিwill notify affected members as quickly as possible and take the necessary steps to address it.

09 Policy Updates

ezcash বিডি বিডিmay update this Privacy Policy at any time. When changes are made:

• You will be notified via your registered mobile number or email before any significant changes take effect.
• The date of the latest update will be indicated on this page.
• If you do not agree with the updated policy, you will have the option to close your account.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated policy.

For minor changes, only this page will be updated. We recommend reviewing this policy periodically.

10 Contact

Contact us for any privacy-related questions, requests, or complaints:

• Email: support@ezcash বিডি.ws
• Response Time: Responses are typically sent within 24–48 hours.
• Data Deletion Request: Send an email with the subject line "Data Deletion Request".
• Request to Correct Data: Send an email with the subject line "Data Correction Request".